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The ability to speak is a shortcut to distinction. It puts a person in the limelight, raises ones head and shoulders above the crowd.
Almost any person can speak acceptably in public if he or she has self confidence and an idea that is boiling and steaming within. The way to develop self confidence is to do the thing you fear to do and get a record of successful experiences behind you.
Fundamental techniques in handling people:-
I. Don't criticize, condemn or complain.
II. Give honest and sincere appreciation.
III. Arouse in the other person an eager want.
Six ways to make people like you:-
- Become genuinely interested in other people.
- Smile.
- Remember that a person's name is to that person the sweetest and most important sound in any language.
- Be a good listener, encourage others to speak more about themselves.
- Talk in terms of the other persons interests.
- Make the other person feel important, and do it sincerely.
Win people to your way of thinking:-
(a) The only way to get the best out of an argument it to avoid it.
(b) Show respect for the other person's opinion, never say "you're wrong"
(c) If you are wrong, admit it quickly and empathetically.
(d) Begin in a friendly way.
(e) Get the other person to say "yes" , '"yes" immediately.
(f) Let the other person do the great deal of the talking.
(g) Let the other person feel that the idea was his or hers.
(h) Be sympathetic with the other person's ideas and desires.
(I) Appeal to the noble motives.
(j) Dramatize your ideas.
(k) Throw down a challenge.
Be a leader:-
A leaders' job often involves changing your people's attitudes and behaviors, some suggestions to accomplish this include:-
• Begin with praise and honest appreciation.
• Call attention to people's mistakes indirectly.
• Talk about your own mistakes before criticizing the other person.
• Ask questions instead of giving direct orders.
• Let the other person save face.
• Praise the slightest improvement and praise every improvement. Be hearty in your appreciation and lavish in your praise.
• Give the other person a reputation to live up to.
• Use encouragement;make the fault seem easy to correct.
• Make the other pers
on happy about doing the thing you suggest.